ESG

Sustainable Governance Leads Growth, Corporate Responsibility Creates Shared Value
MaiCoin Group regards sustainable development as the core foundation of our long-term operations. We actively respond to the United Nations Sustainable Development Goals (SDGs) and continuously deepen our commitment to Environmental (E), Social (S), and Governance (G) practices.
We firmly believe that corporate growth stems not only from operational and governance excellence but also from the positive impact we generate for society and the environment. By leveraging our corporate influence, we continue to strengthen connections with all stakeholders, pursuing a long-term vision of shared prosperity between our enterprise and society.
Environmental (E)
Commitment to Ecological RestorationTo advance environmental sustainability, we actively engage in reforestation and coastal protection. These initiatives include multiple tree-planting events where our employees have collectively planted over 250 trees along coastlines. Furthermore, the Group has launched several charitable NFTs: for every NFT purchased, our partners plant and maintain a tree for three years. Each tree is estimated to sequester approximately 5 to 10 kg of carbon emissions annually.
Implementation of Low-Carbon OperationsThe Group is dedicated to optimizing low-carbon operations. Internally, we have long promoted a "paperless office" by integrating digital workflows and HR management platforms to digitize approvals and documentation, significantly reducing paper waste. We also proactively address the carbon footprint of mining activities. In 2021, we collaborated with South Pole to purchase carbon credits and were awarded a Carbon Neutral Certificate, offsetting 75 tons of greenhouse gas emissions as part of our commitment to achieving net-zero goals.
Innovative Digital PhilanthropyEstablished in 2021, our charitable NFT platform, "Modern Commune," integrates blockchain technology with social causes. By collaborating with various NGOs to launch NFT collections, we provide digital empowerment for fundraising and advocacy. We leverage our corporate influence to support environmental conservation and social welfare, consistently creating positive social value.
Social (S)
Employee Care and Inclusive WorkplaceMaiCoin Group is committed to fostering a diverse, professional, and secure work environment—encompassing competitive compensation, premium workspaces, and clear career development paths. We offer a wide range of benefits, including 30 days of paid personal/sick leave per year, flexible hours, remote work options, annual health subsidies, and team-building activities. Our efforts were recognized in 2025 with the "Childcare-Friendly Enterprise Award" from the Taipei City Government, alongside the "iSports Enterprise Certification" from the Ministry of Sports (MOS) and the "Badge of Accredited Healthy Workplace" from the Health Promotion Administration, Ministry of Health and Welfare (HPA).
Financial Inclusion and Market EducationTo popularize knowledge of blockchain and digital assets, MaiCoin Group established Taiwan's first physical digital asset flagship store, providing face-to-face customer support, account services, and technical consultation. Beyond hosting numerous workshops and networking events, we consistently produce educational articles and multimedia content via our owned media channels. These initiatives aim to enhance public financial literacy and risk identification, lowering the barriers to entry for the Virtual asset market.
Transaction Security and Anti-Fraud AdvocacyWe have established a robust risk management system covering pre-transaction screening, real-time monitoring, and post-transaction review. With over 1,000 manual reviews conducted weekly, we have successfully reduced warning cases by 90% and assisted in returning over NT$150 million in defrauded funds. Furthermore, we actively collaborate with banks, industry peers, and law enforcement to build a "Three-Way Defense Mechanism." Combined with in-store care, fraud reporting channels, and free public workshops, we protect user assets through both internal defense and external advocacy.
Triathlon Sponsorship and Sports PromotionWe take pride in our long-term support for the triathlon community. For five consecutive years, we have sponsored the IRONMAN 70.3 Kenting, while also supporting our employees and professional Taiwanese triathletes in domestic and international competitions. Our physical stores also host sports-themed talks featuring professional athletes who share their training experiences and the spirit of sportsmanship, encouraging the public to adopt healthy lifestyles and contributing to the development of Taiwan’s sports culture.
Governance (G)
Regulatory Compliance and Transparent ManagementAdhering to the principles of compliant operations, Modernity Financial Technologies Co., Ltd., a subsidiary of the Group, completed its Anti-Money Laundering (AML) registration with the Financial Supervisory Commission (FSC) in 2025. We operate under standards equivalent to those of financial institutions for AML and Countering the Financing of Terrorism (CFT), meeting requirements for information security, transparent disclosure, user protection, operational safety, and financial soundness. The Virtual Asset Service Act was promulgated by the President on July 22, 2026, with the official effective date to be announced by the Executive Yuan. MaiCoin Group will proactively apply for a business license while continuing to strengthen our compliance governance and risk management.
International Information Security CertificationsIn 2026, MaiCoin Group’s subsidiaries, Modernity Financial Technologies Co., Ltd., and AMIS Technologies Co., Ltd., once again passed the ISO 27001 international information security certification with zero non-conformities. This marks the fourth consecutive year that our subsidiaries have achieved this certification. This year, through a joint group-wide verification, we have demonstrated a highly unified information security defense system, showcasing group-level security resilience and excellence in governance that meets international standards.
For more information on our corporate governance initiatives, please visit the  Corporate Governance section.
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2024
MaiCoin 2024 ESG Report
In our pursuit of corporate sustainability, MaiCoin Group consistently prioritizes the issues and needs valued by our stakeholders. To foster effective communication and interaction, the Group has established diverse and seamless channels for engagement and feedback. We regularly review and adjust our strategies and practices, integrating stakeholder perspectives as a vital reference for our sustainability planning. This approach strengthens our long-term stability and supports the sustainable operations of our enterprise.
Stakeholder
Related Issues
Contact Information
Communication Channels / Frequency
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Government / Competent Authority
‒ Regulatory Compliance
‒ Corporate Governance
‒ Business Ethics & Integrity
‒ Information Security & Data Privacy
‒ AML & CFT
‒ Anti-Fraud Collaboration
Legal & Compliance Inquiries:legal@maicoin.com
‒ Official correspondence, email, telephone, and in-person visits / Ad hoc
‒ Compliance with regulatory supervision, inspections, and audits / As scheduled by regulatory authorities
Employees/
Applicants
‒ Talent Attraction & Retention
‒ Labor-Management Relations
‒ Compensation & Benefits
‒ Career Development & Training
‒ Friendly Workplace
‒ Equality, Diversity & Inclusion (EDI)
‒ Occupational Health & Safety
For Employees:hr@maicoin.com
For Applicants:jobs@maicoin.com
‒ Town Hall Meeting / Quarterly
‒ Labor-Management Meeting / Quarterly
‒ Employee Welfare Committee Meeting / Quarterly
‒ Employee relations activities / Ad hoc
‒ Internal information sharing platform / Ongoing
‒ Email and internal communication tools / Ongoing
‒ Performance appraisal interview / Semi-annually
‒ Internal training and online learning platform / Ad hoc
Customers / Consumers
‒ Product and Service Quality
‒ Customer Service and Satisfaction
‒ Customer Privacy and Information Security
‒ Transaction Security and Risk Management
‒ Regulatory Compliance
‒ Business Ethics & Integrity
1. Customer Service Hotline
+886-2-2722-1314
(Monday to Friday, 10:00 AM - 12:30 PM & 1:30 PM - 6:00 PM)

2. On-site Consultation Services
Bade Business Office (MaiCoin Taipei Store)
No. 104, Sec. 1, Bade Rd., Zhongzheng Dist., Taipei City 100, Taiwan (R.O.C.)(Monday to Sunday, 12:00 PM - 8:00 PM)

3. Customer Service Emails
(1) MaiCoin Digital Asset Trading Platform / MaiCoin PAY:info@maicoin.com
(2) MAX Exchange:max@maicoin.com
(3) AMIS:
info@amis.com
(4) Qubic Wallet:
hello@qubic.app

4. MaiCoin / MAX App Live Chat Support
(Monday to Sunday, 10:00 AM - 5:00 PM & 6:00 PM - 8:00 PM)
‒ Customer Service Hotline, email, and Live Chat Support / Ongoing
‒ On-site consultation services at physical stores / Ongoing
Partners
‒ Partnership and Business Development
‒ Regulatory Compliance
‒ Business Ethics & Integrity
‒ Risk Management
1. Marketing Inquiries:marketing@maicoin.com
2. Business Inquiries:sales@maicoin.com
‒ Telephone, email, and in-person visits / Ad hoc
‒ Business meetings and seminars / Ad hoc
Shareholders / Investors
‒ Operational Performance
‒ Financial Status
‒ Corporate Governance
‒ Regulatory Compliance
‒ Business Ethics & Integrity
‒ Risk Management
IR Inquiries:ir@maicoin.com
‒ Annual General Meeting / Annually
‒ Investor Conferences / Ad hoc
‒ Financial report disclosures / Quarterly
‒ Revenue and performance announcements / Monthly
‒ Market Observation Post System (MOPS) and corporate website disclosures / Ad hoc
‒ Spokesperson and Deputy Spokesperson system / Ongoing
Industry Associations and Organizations
‒ Industry Development and Financial Innovation
‒ Corporate Governance and Business Ethics
‒ Regulatory Compliance
‒ Risk Management
Legal & Compliance Inquiries:legal@maicoin.com
‒ Participation in industry associations / Ad hoc
‒ Telephone, email, and in-person visits / Ad hoc
‒ Project initiatives and event participation / Ad hoc
Media
‒ Operational Performance and Industry Development
‒ Regulatory Compliance
‒ Information Security and Privacy Protection
‒ Corporate Governance and Business Ethics
‒ Social Engagement
Media Relations:media@maicoin.com
‒ Press releases and media interviews / Ad hoc
‒ Press conferences / Ad hoc
‒ Forum attendance and keynote speeches / Ad hoc
‒ Spokesperson and Deputy Spokesperson system / Ongoing